- Complaints can be made in writing to bookings@cultskin.com
- Complaints are not monitored on social media, for a quick response during opening hours, please send an email which will be picked up and an initial response made within 24 hours.
- You will receive acknowledgement of your complaint within 2-5 working days of its receipt from our management team, once escalated from our Patient Care team.
- The management team will investigate your complaint which may involve you attending further consultation with a CULTSKIN® staff member. If you are not satisfied with the outcome of the initial investigation, CULTSKIN®’s Medical Director will review your case.
- For any complaints which result in any gestures of good will between CULTSKIN® and the patient or customer, a signed agreement will need to be completed in clinic and witnessed by another doctor.
- The Patient Care team are not able to provide you with clinical advice. They will forward your questions to the Doctors and reply to you accordingly. Your aftercare questions will be answered at the point of your treatment. We suggest making notes of what is discussed at the appointment for your own records and peace of mind.
- Any complaints that can’t be resolved in clinic will be referred to our independent insurance body.
